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Major problems with Forerunner 305 (and Garmin)
|
|
| JohnMinnesota 2006-10-03, 10:33 pm |
| I purchased a Garmin Forerunner 305 about two months ago, and while I really
liked the idea of having the GPS and HRM and tracking data, my experience
with Garmin and this particular product has not been good.
When I first got it, I followed the instructions, got it plugged in and went
out for my first run with it. When I got home and plugged it in to my
computer USB bus, the computer froze and required a reset to reboot. Once
the computer came up again, the USB bus didn't work. I realized that the
likely problem was too much current draw on the USB bus, and was going to
need to get a new motherboard :( Darned disappointing, but being a computer
and electronics person, I went and purchased the new motherboard and a
powered external USB hub and about 12 hours later I was up and running
again.
So, this time I plugged the Garmin Forerunner 305 into the powered USB hub
instead of the computer. As soon as I did this, my computer blue screened
(crashed) and it did so nearly every time I plugged the Garmin in. At this
point I decided it must have been a problem with the Garmin Forerunner and
got on their support system. Here is where the real problems happened.
Their support person told me:
1. Check for chipset names that are INTEL, NEC, etc. These are compatible
chipsets with our devices.
2. If you have a chipset name that contains SiS, Via, OpenHCD, Ali, or Alr,
these chipsets are not compatible with our devices and may not allow the USB
Card Programmer to function.
That wasn't on the package, or in the instructions, but regardless I learned
that I had a compatible chipset from the manufacturer. So after letting them
know that and that I now expected some compensation for my loss and that
something definitely caused my motherboard's USB bus to go bad they asked
that I send the unit, cable, charger, etc back to them so they could
determine what might have caused the problem, which I did. After a week or
so I asked if anything had been determined about what had happened but they
didn't have any answers. I told them at this point that I expected some
compensation for my damaged motherboard - another unit maybe? Something.
They offered to send me a new unit and a cadence unit (for my bike) but I
indicated that I already purchased the $60.00 cadence unit and that it
didn't work on my bicycle due to the frame/pedal design and that a new unit
would help since I really wanted to start using the new toy I bought.
After getting the replacement unit which didn't cause any blue screens
(after a couple weeks) and seems to be functioning as well as the rest of
the ones I've read about (not good), Garmin refused to compensate me in any
way for my motherboard - I offered to accept the unit that I sent in back as
payment - Garmin's response:
"Unfortunately, it appears as if we are unable to determine why the failure
occurred given the information you provided. Thus we question whether the
Forerunner 305 had anything to do with the failure on your PC. The device
you provided does meet all specification standards. I apologize we could
not provide a more conclusive answer. I will no longer respond to questions
regarding the previous unit.".
Unfortunately, I had already sent the bad Forerunner 305 back to Garmin
along with the crash dump files from my PC and offered to send them the
motherboard several times as well - they were never interested in what
brand/make/model of motherboard I had - so I was no longer able to determine
if a component had failed in the charging circuit of the Garmin and was out
of luck.
And that has been my experience with Garmin. Great idea, but a bad company.
There are a lot of problems with Garmin's products, unlike many better
manufacturers like Canon and Apple computer, they don't deal with the
problems in an equitable manner.
UPDATE: 2 October 2006 - After I filed the complaint with the Better
Business Bureau, I was emailed by Garmin's senior staff attorney telling me
he wanted me to contact him regarding this issue. I sent him my "final
response" from Garmin's technical support, to which he responded that they
wanted to offer me another 305 as payment for my troubles. Unbelieveable
arrogance and stupidity (in my opinion). I requested they pay me for my
motherboard and my time since I was now VERY DISAPPOINTED about how I had
been dealt with, and basically the attorney told me in about 3 paragraphs
that I needed to read their warranty which clearly states ... "blah blah
blah". If there wasn't a problem with their products why on earth would they
have their Senior attorney contact me and try to get me to accept payment?
They care? Yes, they care that I am making this public. And I hope you learn
something about them from me.
Be ForeWARNED!
| |
| Nick Cox 2006-10-03, 10:33 pm |
|
JohnMinnesota wrote:
> I purchased a Garmin Forerunner 305 about two months ago, and while I rea=
lly
> liked the idea of having the GPS and HRM and tracking data, my experience
> with Garmin and this particular product has not been good.
>SNIP<
Hi John,
I understand what you're going through completely! I am very much into
competitive windsurfing and this past July I decided to by a Garmin
Foretrex 201 so I could compete in a speed competition. Well to make a
long story short, in the middle of August I lost the unit after a high
speed wipeout (the unit is now at the bottom of Lake Ontario). Since
the Foretrex 201 is marketed by Garmin as a device suitable for
windsurfing I felt that that implied ALL types of windsurfing, so I
wrote a letter to the CEO and VP Marketing at Garmin and expressed my
extreme displeasure that they were marketing a unit for an activity
with a very serious design defect (the unit is attached to the wrist
band with "watch-style" pins that fail when there is a sufficient
turning moment ). Below are my e-mail conversations with Garmin Tech
Support; note that never have the addressees of my letter responded to
me. I am supposedly getting a new unit but it has yet to arrive - I'll
believe it when I see it!!
Cheers,
Nick Cox
Initial response from Garmin:
Mr. Cox-
Thank you for recently contacting us via letter regarding your Foretrex
201. I apologize the strap did not hold in the manner that you had
hoped.
After viewing the marketing material on our website and reading the
owner's manual I was unable to identify the "marketing strategy" you
referenced that promotes the device as suitable for windsurfing. Can
you please point me in the proper direction as to where you saw such
marketing material?
Thank you for your attention to this matter.
Best Regards,
Jeff Johnson
Garmin International
Outdoor and Fitness Supervisor
My reply:
From: Nick Cox
Sent: Tuesday, September 12, 2006 10:47 PM
To: TechSupp
Subject: Re: Foretrex 201
Dear Mr. Johnson,
Thank you for replying to my letter, although I must say that I am
disappointed to not hear directly from the addressees of my letter. I
am not surprised that there is no reference to specific marketing
strategies in the owner's manual for the Foretrex 201 since that is not
what a potential customer will first encounter when investigating the
product for purchase. Perhaps you haven't looked at the packaging of
the Foretrex 201 recently, because that is where the marketing
reference to windsurfing is located. I've enclosed a scanned image of
the back of my Foretrex 201 box showing the reference to windsurfing
(which I've highlighted) so that you can see where I found "the
marketing material".
While I am grateful for the apology, that is NOT what I am expecting
from Garmin. What I am expecting is that you will modify and improve
the unit so that is completely suitable for windsurfing. Barring that
possibility, I am expecting a replacement Foretrex 201 unit from Garmin
that I can personally modify to ensure that it doesn't get lost again.
When modified appropriately, the Foretrex 201 will be perhaps the best
unit on the market for windsurfing and windsurf racing. As a member of
the largest windsurfing club in Canada (Toronto Windsurfing Club) I
know of at least four other Foretrex 201 units that have been purchased
since I got mine. The owners of these units are all aware of not only
my experience with the unit but also that of another member who has
already modified his unit to avoid loss (although his unit leaks as
well!). They have shown their lack of faith in the integrity of the
attachment pins and water-resistance by choosing to purchase secondary
waterproof products (Aquapac products). Also, you need to be aware that
the purchase of four Foretrex 201 units by the Board of Directors of
Toronto Windsurfing Club is currently on hold pending the outcome of
this discussion.
Please note, I believe that in my letter I misquoted the serial number
of my Foretrex 201 so I have enlosed a scanned image of the top of the
box for your records. If you would like me to forward a copy of my
store receipt to prove my purchase of the unit, then I would be happy
to oblige.
Sincerely,
Nick Cox
Garmin's response:
Mr. Cox-
There is no need to be disappointed; I am perfectly capable of
addressing your concerns regarding the issue at hand.
I appreciate you directing me to the marketing material on our
packaging and certainly do not have a problem replacing the device for
you after its failure.
Before approaching the engineers with your request I am enlisting the
assistance of the group who wrote the marketing material on our
packaging. I would like to know at what level of windsurfing they were
attempting to convey. I would ask that you be very cautious with this
device and refrain from using it in competition or rough conditions
until I hear further word from my contacts. Also, please be careful
when modifying the unit, any adjustments to the unit may result in a
failure and will void the warranty of the device.
The water resistance of the device is at an IPX-7 rating (please see
below). This rating may be exceeded in competition if water is forced
upon it in a manner greater than what it is rated for, this too could
void the warranty of the product.
Most Garmin=AE GPS units are waterproof in accordance with IEC 529 IPX7.
IEC 529 is a European system of test specification standards for
classifying the degrees of protection provided by the enclosures of
electrical equipment. An IPX7 designation means the GPS case can
withstand accidental immersion in one meter of water for up to 30
minutes. An IPX8 designation is for continuous underwater use.
Is there a more appropriate address and daytime phone number that I may
send the new device to other than the one in your letter?
Once I receive word from the marketing group I will let you know what
level of windsurfing they recommend. Their information will then
determine further pursuits.
Best Regards,
Jeff Johnson
Garmin's next reply:
Mr. Cox-
I have now had the opportunity to discuss the meaning of the verbiage
on our package with the department responsible for such information.
Their intention is for all levels of windsurfing to benefit from this
device. I will now take the liberty of forwarding your experience to
the engineers. I will not be able to guarantee a change in the design
of this device will take place. I appreciate your insight regarding
the difference between a leisurely windsurfer and those who are
competitive in the sport. My hope is the engineers will view this
information and make the proper decision regarding the design of the
product. As stated in my previous e-mail, now that you understand some
of the limitations of the device please make sure you are careful while
using and modifying so that we can easily assist you in the future if
need be.
Please forward your shipping information so that I can quickly provide
you with a replacement device.
Best Regards,
Jeff Johnson
After two weeks of waiting, my response:
Dear Mr. Johnson,
It is now two weeks since you first mentioned to me that Garmin was
going to replace my Foretrex 201 that I lost due to a design defect. In
fact you said on Sept. 14 "Please forward your shipping information so
that I can quickly provide you with a replacement device." which I did
and have to date not seen any evidence of a replacement unit arriving
at the address I provided. I sincerely hope that you (Garmin
International) are not planning to renege on the promise that you made
to me which was to provide me with a replacement unit. I have held off
posting my exploits with Garmin and my Foretrex 201 on the Internet
because through your e-mails you gave me the impresion that Garmin was
a classier organisation that what I had been previously led to believe
by talking to others in the windsurfing community. Perhaps I was wrong.
If the unit has already been shipped to the address I provided then
please ignore this e-mail, if not then I would like to hear back from
you when I can expect my replacement unit.
Sincerely,
Nick Cox
Garmin's reply:
Mr. Cox-
My apologies, after looking at your order I did see it had not shipped
due to an error on my part. I have corrected this error and expect the
item to ship on Monday of this coming week. Thank you for brining the
matter to my attention.
Best Regards,
Jeff Johnson
| |
|
| Hello John,
The service is not up to standards in my experience to.
On holliday in Canada I mailed Garmin for buying info, it's a better
bargain
overthere than in the Netherlands: no response.
I bought the 305 since my experience with the 201 were ok.
I have hartproblems and I use a Polar hartmonitor as well.
The 305 hartmonitor functioned only when I went to exercise direct
after
awakening in the morning, my wife however had no problems.
In the Netherlands 'International Service' offered no help since it
was
'grey', finally for Euro 35,00 they might have a look.
Checked the internet for clues: now wear the strap upside down, moisten
the
under-breast area in advance and apply some gel around the sensor area.
Had an sports-medical examination: my hart functions normal above 100
Hz,
any number below is iregular but startspeed is very low around 36 - 40
Hz.
No problems since and no more service requested.
GPS works best in dry weather - summer, even indoor, in shopping malls.
Now, in autumn it seems to have more problems in wooded areas.
The final recording at home is ok, only live monitoring deviates more
from
the actual.
Nick Cox schreef:
> JohnMinnesota wrote:
eally[color=darkred]
ce[color=darkred]
>
> Hi John,
>
> I understand what you're going through completely! I am very much into
> competitive windsurfing and this past July I decided to by a Garmin
> Foretrex 201 so I could compete in a speed competition. Well to make a
> long story short, in the middle of August I lost the unit after a high
> speed wipeout (the unit is now at the bottom of Lake Ontario). Since
> the Foretrex 201 is marketed by Garmin as a device suitable for
> windsurfing I felt that that implied ALL types of windsurfing, so I
> wrote a letter to the CEO and VP Marketing at Garmin and expressed my
> extreme displeasure that they were marketing a unit for an activity
> with a very serious design defect (the unit is attached to the wrist
> band with "watch-style" pins that fail when there is a sufficient
> turning moment ). Below are my e-mail conversations with Garmin Tech
> Support; note that never have the addressees of my letter responded to
> me. I am supposedly getting a new unit but it has yet to arrive - I'll
> believe it when I see it!!
>
> Cheers,
>
> Nick Cox
>
> Initial response from Garmin:
>
> Mr. Cox-
>
> Thank you for recently contacting us via letter regarding your Foretrex
> 201. I apologize the strap did not hold in the manner that you had
> hoped.
>
> After viewing the marketing material on our website and reading the
> owner's manual I was unable to identify the "marketing strategy" you
> referenced that promotes the device as suitable for windsurfing. Can
> you please point me in the proper direction as to where you saw such
> marketing material?
>
> Thank you for your attention to this matter.
>
> Best Regards,
>
> Jeff Johnson
> Garmin International
> Outdoor and Fitness Supervisor
>
> My reply:
>
> From: Nick Cox
> Sent: Tuesday, September 12, 2006 10:47 PM
> To: TechSupp
> Subject: Re: Foretrex 201
>
> Dear Mr. Johnson,
>
> Thank you for replying to my letter, although I must say that I am
> disappointed to not hear directly from the addressees of my letter. I
> am not surprised that there is no reference to specific marketing
> strategies in the owner's manual for the Foretrex 201 since that is not
> what a potential customer will first encounter when investigating the
> product for purchase. Perhaps you haven't looked at the packaging of
> the Foretrex 201 recently, because that is where the marketing
> reference to windsurfing is located. I've enclosed a scanned image of
> the back of my Foretrex 201 box showing the reference to windsurfing
> (which I've highlighted) so that you can see where I found "the
> marketing material".
>
> While I am grateful for the apology, that is NOT what I am expecting
> from Garmin. What I am expecting is that you will modify and improve
> the unit so that is completely suitable for windsurfing. Barring that
> possibility, I am expecting a replacement Foretrex 201 unit from Garmin
> that I can personally modify to ensure that it doesn't get lost again.
> When modified appropriately, the Foretrex 201 will be perhaps the best
> unit on the market for windsurfing and windsurf racing. As a member of
> the largest windsurfing club in Canada (Toronto Windsurfing Club) I
> know of at least four other Foretrex 201 units that have been purchased
> since I got mine. The owners of these units are all aware of not only
> my experience with the unit but also that of another member who has
> already modified his unit to avoid loss (although his unit leaks as
> well!). They have shown their lack of faith in the integrity of the
> attachment pins and water-resistance by choosing to purchase secondary
> waterproof products (Aquapac products). Also, you need to be aware that
> the purchase of four Foretrex 201 units by the Board of Directors of
> Toronto Windsurfing Club is currently on hold pending the outcome of
> this discussion.
>
> Please note, I believe that in my letter I misquoted the serial number
> of my Foretrex 201 so I have enlosed a scanned image of the top of the
> box for your records. If you would like me to forward a copy of my
> store receipt to prove my purchase of the unit, then I would be happy
> to oblige.
>
> Sincerely,
>
> Nick Cox
>
> Garmin's response:
>
> Mr. Cox-
>
> There is no need to be disappointed; I am perfectly capable of
> addressing your concerns regarding the issue at hand.
>
> I appreciate you directing me to the marketing material on our
> packaging and certainly do not have a problem replacing the device for
> you after its failure.
>
> Before approaching the engineers with your request I am enlisting the
> assistance of the group who wrote the marketing material on our
> packaging. I would like to know at what level of windsurfing they were
> attempting to convey. I would ask that you be very cautious with this
> device and refrain from using it in competition or rough conditions
> until I hear further word from my contacts. Also, please be careful
> when modifying the unit, any adjustments to the unit may result in a
> failure and will void the warranty of the device.
>
> The water resistance of the device is at an IPX-7 rating (please see
> below). This rating may be exceeded in competition if water is forced
> upon it in a manner greater than what it is rated for, this too could
> void the warranty of the product.
>
> Most Garmin=AE GPS units are waterproof in accordance with IEC 529 IPX7.
> IEC 529 is a European system of test specification standards for
> classifying the degrees of protection provided by the enclosures of
> electrical equipment. An IPX7 designation means the GPS case can
> withstand accidental immersion in one meter of water for up to 30
> minutes. An IPX8 designation is for continuous underwater use.
>
> Is there a more appropriate address and daytime phone number that I may
> send the new device to other than the one in your letter?
>
> Once I receive word from the marketing group I will let you know what
> level of windsurfing they recommend. Their information will then
> determine further pursuits.
>
> Best Regards,
>
> Jeff Johnson
>
> Garmin's next reply:
>
> Mr. Cox-
>
> I have now had the opportunity to discuss the meaning of the verbiage
> on our package with the department responsible for such information.
> Their intention is for all levels of windsurfing to benefit from this
> device. I will now take the liberty of forwarding your experience to
> the engineers. I will not be able to guarantee a change in the design
> of this device will take place. I appreciate your insight regarding
> the difference between a leisurely windsurfer and those who are
> competitive in the sport. My hope is the engineers will view this
> information and make the proper decision regarding the design of the
> product. As stated in my previous e-mail, now that you understand some
> of the limitations of the device please make sure you are careful while
> using and modifying so that we can easily assist you in the future if
> need be.
>
> Please forward your shipping information so that I can quickly provide
> you with a replacement device.
>
> Best Regards,
>
> Jeff Johnson
>
> After two weeks of waiting, my response:
>
> Dear Mr. Johnson,
>
> It is now two weeks since you first mentioned to me that Garmin was
> going to replace my Foretrex 201 that I lost due to a design defect. In
> fact you said on Sept. 14 "Please forward your shipping information so
> that I can quickly provide you with a replacement device." which I did
> and have to date not seen any evidence of a replacement unit arriving
> at the address I provided. I sincerely hope that you (Garmin
> International) are not planning to renege on the promise that you made
> to me which was to provide me with a replacement unit. I have held off
> posting my exploits with Garmin and my Foretrex 201 on the Internet
> because through your e-mails you gave me the impresion that Garmin was
> a classier organisation that what I had been previously led to believe
> by talking to others in the windsurfing community. Perhaps I was wrong.
> If the unit has already been shipped to the address I provided then
> please ignore this e-mail, if not then I would like to hear back from
> you when I can expect my replacement unit.
>
> Sincerely,
>
> Nick Cox
>
> Garmin's reply:
>
> Mr. Cox-
>
> My apologies, after looking at your order I did see it had not shipped
> due to an error on my part. I have corrected this error and expect the
> item to ship on Monday of this coming week. Thank you for brining the
> matter to my attention.
>=20
> Best Regards,
>=20
> Jeff Johnson
| |
| JohnMinnesota 2006-10-06, 3:33 pm |
| UPDATE 6 October 2006:
Garmin is a BAD, BAD company (picture me wagging my finger at them ala
Seinfeld).
Now, they are removing my posts and locking me out of their online forums.
No swearing, no lies, nothing but my take on their (relavant) topics and
customer postings. They are afraid of the truth! Well, they can't delete
news posts, so I will make my points here.
The claimed in a press release that their product(s) support Macintosh.
Well, their website has some ability to import data, but their software
applications have NO Macintosh version or compatibility. There was a bunch
of grousing on their website forums about this, and because they consider my
posts "rapid fire negativity" hehehe they shut me down! Yaar.
Well, I've seen mixed reviews on Garmins products. A lot of people do have
trouble, and some of them are satisfied that a company puts out a product
that has many technical problems is willing to replace the unit when it
breaks or has a glaring problem. Others however get the "we don't know what
else to tell you" response. This is not my personal experience - mine
consisted of - "read the warranty - we aren't responsible" you big loser
from their legal department.
If you've had a bad experience with Garmin or their crap I urge you to make
a note of it on websites and where you can review their products. Don't let
slimey companies take advantage of you and your hard earned money. I am
personally tired of being a number.
Have a good one,
JohnMinnesota
"JohnMinnesota" <garmin@sucks.rocks> wrote in message
news:ovDUg.58$de.56@newsfe03.lga...
>I purchased a Garmin Forerunner 305 about two months ago, and while I
>really liked the idea of having the GPS and HRM and tracking data, my
>experience with Garmin and this particular product has not been good.
>
> When I first got it, I followed the instructions, got it plugged in and
> went out for my first run with it. When I got home and plugged it in to my
> computer USB bus, the computer froze and required a reset to reboot. Once
> the computer came up again, the USB bus didn't work. I realized that the
> likely problem was too much current draw on the USB bus, and was going to
> need to get a new motherboard :( Darned disappointing, but being a
> computer and electronics person, I went and purchased the new motherboard
> and a powered external USB hub and about 12 hours later I was up and
> running again.
>
> So, this time I plugged the Garmin Forerunner 305 into the powered USB hub
> instead of the computer. As soon as I did this, my computer blue screened
> (crashed) and it did so nearly every time I plugged the Garmin in. At this
> point I decided it must have been a problem with the Garmin Forerunner and
> got on their support system. Here is where the real problems happened.
>
> Their support person told me:
> 1. Check for chipset names that are INTEL, NEC, etc. These are compatible
> chipsets with our devices.
> 2. If you have a chipset name that contains SiS, Via, OpenHCD, Ali, or
> Alr,
> these chipsets are not compatible with our devices and may not allow the
> USB Card Programmer to function.
>
> That wasn't on the package, or in the instructions, but regardless I
> learned that I had a compatible chipset from the manufacturer. So after
> letting them know that and that I now expected some compensation for my
> loss and that something definitely caused my motherboard's USB bus to go
> bad they asked that I send the unit, cable, charger, etc back to them so
> they could determine what might have caused the problem, which I did.
> After a week or so I asked if anything had been determined about what had
> happened but they didn't have any answers. I told them at this point that
> I expected some compensation for my damaged motherboard - another unit
> maybe? Something. They offered to send me a new unit and a cadence unit
> (for my bike) but I indicated that I already purchased the $60.00 cadence
> unit and that it didn't work on my bicycle due to the frame/pedal design
> and that a new unit would help since I really wanted to start using the
> new toy I bought.
>
> After getting the replacement unit which didn't cause any blue screens
> (after a couple weeks) and seems to be functioning as well as the rest of
> the ones I've read about (not good), Garmin refused to compensate me in
> any way for my motherboard - I offered to accept the unit that I sent in
> back as payment - Garmin's response:
>
> "Unfortunately, it appears as if we are unable to determine why the
> failure occurred given the information you provided. Thus we question
> whether the Forerunner 305 had anything to do with the failure on your PC.
> The device you provided does meet all specification standards. I
> apologize we could not provide a more conclusive answer. I will no longer
> respond to questions regarding the previous unit.".
>
> Unfortunately, I had already sent the bad Forerunner 305 back to Garmin
> along with the crash dump files from my PC and offered to send them the
> motherboard several times as well - they were never interested in what
> brand/make/model of motherboard I had - so I was no longer able to
> determine if a component had failed in the charging circuit of the Garmin
> and was out of luck.
>
> And that has been my experience with Garmin. Great idea, but a bad
> company. There are a lot of problems with Garmin's products, unlike many
> better manufacturers like Canon and Apple computer, they don't deal with
> the problems in an equitable manner.
>
> UPDATE: 2 October 2006 - After I filed the complaint with the Better
> Business Bureau, I was emailed by Garmin's senior staff attorney telling
> me he wanted me to contact him regarding this issue. I sent him my "final
> response" from Garmin's technical support, to which he responded that they
> wanted to offer me another 305 as payment for my troubles. Unbelieveable
> arrogance and stupidity (in my opinion). I requested they pay me for my
> motherboard and my time since I was now VERY DISAPPOINTED about how I had
> been dealt with, and basically the attorney told me in about 3 paragraphs
> that I needed to read their warranty which clearly states ... "blah blah
> blah". If there wasn't a problem with their products why on earth would
> they have their Senior attorney contact me and try to get me to accept
> payment? They care? Yes, they care that I am making this public. And I
> hope you learn something about them from me.
>
> Be ForeWARNED!
>
| |
| Phil Wheeler 2006-10-06, 10:33 pm |
| JohnMinnesota wrote:
> UPDATE 6 October 2006:
>
> Garmin is a BAD, BAD company (picture me wagging my finger at them ala
> Seinfeld).
>
> Now, they are removing my posts and locking me out of their online forums.
> No swearing, no lies, nothing but my take on their (relavant) topics and
> customer postings. They are afraid of the truth! Well, they can't delete
> news posts, so I will make my points here.
>
> The claimed in a press release that their product(s) support Macintosh.
The only press release I've seen re Macs is that
they would support Mac (which I take to mean OS X)
by the end of 2006.
I've seen none stating that they do support Macs
(though they support my MacBook if I boot it to
WinXP .. hopefully, that is not what they had in
mind!).
So they have a bit over 2-1/2 months to deliver on
the PR statement.
Phil
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