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Cellular forums Home > Archive > Garmin GPS > April 2007 > Feedback to Garmin
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Feedback to Garmin
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| Nick Danger 2007-04-12, 3:33 pm |
| Is there any way to notify Garmin when one of their GPS units makes a
totally boneheaded routing decision? Yes I know they would be swamped under
a mountain of email, but when there's a clear opportunity to improve the
product, I would hope someone would take advantage of it.
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| Happy Trails 2007-04-12, 10:33 pm |
| On Thu, 12 Apr 2007 14:16:17 -0400, "Nick Danger"
<yourname@yourdomain.com> wrote:
>Is there any way to notify Garmin when one of their GPS units makes a
>totally boneheaded routing decision? Yes I know they would be swamped under
>a mountain of email, but when there's a clear opportunity to improve the
>product, I would hope someone would take advantage of it.
>
Have you tried the tech support pages on their web site, where you can
send a message? At first it seems a bit awkward, filling out a form
and typing your question etc into a dopey little box and all, but
after the initial query you get to converse by normal email.
I'll let you know next week how to ramp it up a notch if I get
anywhere with them on my request for dialogue regarding display of
real "gps" elevation on the models with pressure sensors.
| |
| Nick Danger 2007-04-12, 10:33 pm |
| I have to admit I'm a complete n00bie at this. I just bought a StreetPilot
2720 a couple days ago and handed it over to my wife right away. I took it
out on the road today and I think I'm starting to figure out why it does
some things the way it does. There are a couple places near my home where
there are what look like very hard left turns on the map (i.e. one would
guess it's about a 170 degree turn), and the routing software considers
these to be U-turns. By turning off U-turn avoidance, I can get it to make
these turns, but I really don't want to give it free rein to make U-turns
whenever it wants. I just want it to know that 170 degrees is not 180
degrees. And there are still other places where it seems intent on taking
the scenic route for no reason at all.
| |
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| "Nick Danger" <yourname@yourdomain.com> wrote:
> I have to admit I'm a complete n00bie at this. I just bought a =
StreetPilot=20[color
=darkred]
> 2720 a couple days ago and handed it over to my wife right away. I took=[/color]
it=20
> out on the road today and I think I'm starting to figure out why it =
does=20
> some things the way it does. There are a couple places near my home =
where=20
> there are what look like very hard left turns on the map (i.e. one =
would=20
> guess it's about a 170 degree turn), and the routing software considers=
=20
> these to be U-turns. By turning off U-turn avoidance, I can get it to =
make=20
> these turns, but I really don't want to give it free rein to make =
U- turns=20
> whenever it wants. I just want it to know that 170 degrees is not 180=20
> degrees. And there are still other places where it seems intent on =
taking=20
> the scenic route for no reason at all.=20
Well, I have been living in the same house for around 25 years, and
neither of my 3 Garmins is able to roue me to my sweet home <bg>. Yup! =
some
direction it plays mind game on me at probably around 100-150 yards, =
other
direction it tells me to make U-Turn when I am about 2 houses away (My =
house
is the 3rd one from 4-way stop).
Well, there are many newer streets and houses just opened 2-3 years ago,
but my house is almost 40 years old.
| |
| Lakro Mani 2007-04-13, 4:33 am |
| Normaly the routing fault is due to error in the map an not at the GPS
Report map error here:
http://www.navteq.com/
"Nick Danger" <yourname@yourdomain.com> wrote in message
news:DHuTh.33$1H2.27@newsfe12.lga...
> Is there any way to notify Garmin when one of their GPS units makes a
> totally boneheaded routing decision? Yes I know they would be swamped
> under a mountain of email, but when there's a clear opportunity to improve
> the product, I would hope someone would take advantage of it.
>
| |
| Karl-Olav Nyberg 2007-04-13, 10:33 am |
|
"Nick Danger" <yourname@yourdomain.com> skrev i melding
news:DHuTh.33$1H2.27@newsfe12.lga...
> Is there any way to notify Garmin when one of their GPS units makes a
> totally boneheaded routing decision? Yes I know they would be swamped
> under a mountain of email, but when there's a clear opportunity to improve
> the product, I would hope someone would take advantage of it.
>
Hi.
Send mapcorrections and sofort to NavTec. They are only pleased to get
feedback and corrections. They relay on that people send them such things.
Karl-Olav
| |
|
| "Karl-Olav Nyberg" <konyberg@online.no> wrote:
>=20
> "Nick Danger" <yourname@yourdomain.com> skrev i melding=20
> news:DHuTh.33$1H2.27@newsfe12.lga...
=20[color=darkred]
=20[color=darkred]
improve=20[color=dar
kred]
> Hi.
> Send mapcorrections and sofort to NavTec. They are only pleased to get=20
> feedback and corrections. They relay on that people send them such =
things.
>=20
> Karl-Olav=20
Well, it seems like the problem is not because the map doesn't have the
address (which it does have) but the calculating between the "current
location" vs "next turn" may be off by few feet or yards (or may be
direction's) makes the GPS thinks you already *passed* the turn.
I don't know how well new GPS users with newer auto-routing handle this
type of problem, but I came from non-auto-routing so know how to get =
around
the annoying bug <bg>
| |
| Fred McKenzie 2007-04-13, 3:33 pm |
| In article < fs4v131aq2vao3d40v80
id5e7g82ok1tlm@4ax.com>,
Joel <Joel@NoSpam.plz> wrote:
> Well, it seems like the problem is not because the map doesn't have the
> address (which it does have) but the calculating between the "current
> location" vs "next turn" may be off by few feet or yards (or may be
> direction's) makes the GPS thinks you already *passed* the turn.
Joel-
A u-turn makes more sense with divided highways. Even so, the u-turn
approach may be taken so that you will always arrive with your
destination on your right. In the U.S., autos are usually parked on the
right side of the road except on one-way streets.
If you set the GPS to avoid u-turns, you may find yourself being routed
around the block instead!
Fred
| |
| Jeffrey Kaplan 2007-04-13, 3:33 pm |
| It is alleged that Joel claimed:
> Well, I have been living in the same house for around 25 years, and
> neither of my 3 Garmins is able to roue me to my sweet home <bg>. Yup! some
> direction it plays mind game on me at probably around 100-150 yards, other
> direction it tells me to make U-Turn when I am about 2 houses away (My house
> is the 3rd one from 4-way stop).
How are the numberings? Are the distances consistent? I ask because I
know of at least one place where the numbers on one side of the street
advance faster than on the other side. My Garmin c330 misplaced the
house number (#85) by half a long block, but if you look across the
street from where the GPS said, you'll see #84 and #86.
> Well, there are many newer streets and houses just opened 2-3 years ago,
> but my house is almost 40 years old.
Think that's bad? The Mio brand misplaced my +street+. And the street
has been here longer than Mio has been in business.
--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol
"You are the piece of the machine which thinks it is the whole of the
machine. Your only destiny is to be the nail that get's hammered down.
Bang. Bang. Bang." (Sebastian, B5 "Comes The Inquisitor")
| |
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| Jeffrey Kaplan <nomail@gordol.org> wrote:
> It is alleged that Joel claimed:
>=20
Yup! some[color=darkred]
other[color=darkred]
(My house[color=darkred]
>=20
> How are the numberings? Are the distances consistent? I ask because I
> know of at least one place where the numbers on one side of the street
> advance faster than on the other side. My Garmin c330 misplaced the
> house number (#85) by half a long block, but if you look across the
> street from where the GPS said, you'll see #84 and #86.
*If* the GPS can miss the turn (STOP sign) then of course it can miss =
the
house #'s. And like I have mentioned several times that it can't route =
to
my house, even it has the exact spot (I SAVED the point right on the
driveway where I always park my car)
IOW, the GPS can see the Saved_Point is only some feet away, but it
doesn't have the information to route to it. And that's when you need to
turn yourself into a better GPS, and use the information display on the =
LCD
=20
ago,[color=darkred]
>=20
> Think that's bad? The Mio brand misplaced my +street+. And the street
> has been here longer than Mio has been in business.
| |
|
| =46red McKenzie <fmmck@aol.com> wrote:
> In article < fs4v131aq2vao3d40v80
id5e7g82ok1tlm@4ax.com>,
> Joel <Joel@NoSpam.plz> wrote:
>=20
the[color=darkred]
>=20
> Joel-
>=20
> A u-turn makes more sense with divided highways. Even so, the u-turn=20
> approach may be taken so that you will always arrive with your=20
> destination on your right. In the U.S., autos are usually parked on =
the=20
> right side of the road except on one-way streets.
>=20
> If you set the GPS to avoid u-turns, you may find yourself being routed=
=20
> around the block instead!
>=20
> Fred
Not my house, you can follow it for months and it just won't route to my
house. Unless you manually turn to my house and it will only see when =
reach
around 20-30 feet. Like I said that my house is the 3rd house from the
4-WAY stop, the GPS knows exactly where it's but it just can't route to =
it
(it will make you drive around and around and around til running out of
gas).
| |
| Frank Tabor 2007-04-13, 10:33 pm |
| On Fri, 13 Apr 2007 18:38:49 -0500, Joel wrote:
> Fred McKenzie <fmmck@aol.com> wrote:
>
>
> Not my house, you can follow it for months and it just won't
route to
> my
> house. Unless you manually turn to my house and it will only see when
> reach around 20-30 feet. Like I said that my house is the 3rd house
> from the 4-WAY stop, the GPS knows exactly where it's but it just can't
> route to it (it will make you drive around and around and around til
> running out of gas).
From experience with Delorme products, it's probably a case of the road
in the database not physically connecting with it's other parts. I've
seen where placing a start and stop 100 feet apart on the same road
results in a 10 mile route around because the road has a break in it, in
the database.
It's not the GPS unit. It's the database.
--
Frank Tabor
Q: Why did the germ cross the microscope?
A: To get to the other slide.
| |
| P. Taine 2007-04-14, 3:33 pm |
| On Fri, 13 Apr 2007 07:37:42 +0200, "Lakro Mani" <lakromani@gmail.com> wrote:
>Normaly the routing fault is due to error in the map an not at the GPS
>
>Report map error here:
>http://www.navteq.com/
Say again? Is NavTeq the same as MapSource? I don't see Garmin listed as a
user on the NavTeq site you gave.
[color=darkred]
>
>
>"Nick Danger" <yourname@yourdomain.com> wrote in message
>news:DHuTh.33$1H2.27@newsfe12.lga...
P. Taine
----== Posted via droptable.com - Unlimited-Unrestricted-Secure Usenet News==----
http://www.droptable.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption =----
| |
| Kent Friis 2007-04-14, 3:33 pm |
| Den Sat, 14 Apr 2007 15:20:50 -0400 skrev P Taine:
> On Fri, 13 Apr 2007 07:37:42 +0200, "Lakro Mani" <lakromani@gmail.com> wrote:
>
>
> Say again? Is NavTeq the same as MapSource? I don't see Garmin listed as a
> user on the NavTeq site you gave.
No, Navteq is the company that makes the maps, MapSource is Garmins
program to view the maps.
/Kent
--
"So there I was surrounded by all these scary creatures
They were even scarier than what Microsoft call features"
- C64Mafia: Forbidden Forest (Don't Go Walking Slow).
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| Jack Erbes 2007-04-15, 7:33 am |
| P. Taine wrote:
> On Fri, 13 Apr 2007 07:37:42 +0200, "Lakro Mani" <lakromani@gmail.com> wrote:
>
>
>
>
> Say again? Is NavTeq the same as MapSource? I don't see Garmin listed as a
> user on the NavTeq site you gave.
>
Look at the MapSource About... page, Garmin credits NavTeq there and
that is for the mapping data. So if you report it to Garmin I'd assume
or hope that it would get back to NavTeq eventually. Reporting it
direct to NavTeq gets it into a shorter pipeline.
Jack
--
Jack Erbes in Ellsworth, Maine, USA - jackerbes at adelphia dot net
(also receiving email at jacker at midmaine.com)
| |
| Nick Danger 2007-04-15, 3:33 pm |
|
"P. Taine" <user@domaine.invalid> wrote in message
news:8aa223hfkmtia6k
u66ssqlooc7i5n0lq2j@
4ax.com...
> On Fri, 13 Apr 2007 07:37:42 +0200, "Lakro Mani" <lakromani@gmail.com>
> wrote:
>
>
> Say again? Is NavTeq the same as MapSource? I don't see Garmin listed as
> a
> user on the NavTeq site you gave.
I filed a report at the NavTeq site. They asked what kind of unit I had and
the pulldown list of choices included a large number of Garmin models
including mine. One of the options you can choose is "remove restriction."
In this case, the problem was that the unit would only allow a particular
sharp turn of U-Turn avoidance was turned off, so I considered this a
restriction that needed removing.
I also encountered another problem where I got on a small dirt road that's
about 1/10 of a mile long, and the map displayed it correctly, but the unit
told me to stay on that road for 10 miles. When I made a turn at the end of
the road, she said (in a somewhat irritated voice) "recalculating" and
adapted to the route I was taking. I assume this is a transient software bug
that probably will be just about impossible to reproduce.
There's still another problem where I am on a semi-main road, heading toward
a traffic light where I will make a left turn onto a very busy road. The
unit seems to think it has found a shortcut by sending me to a parallel
road, from which I'll have to make the left turn without benefit of a
traffic light - which could leave me sitting there for the better part of an
hour waiting for a break in the traffic. The savings in distance (if there
is any savings at all) would be minuscule. The funny thing is that coming
back in the other direction, that parallel road is very convenient -
especially since it now involves a right turn instead of a left turn. But
then she wants to go to the traffic light. I don't know whose fault that is.
It would be helpful to be able to drill down and see why it makes the
choices it does.
| |
| Simon Slavin 2007-04-15, 10:33 pm |
| On 14/04/2007, Frank Tabor wrote in message
<pan.2007.04.14.00.53.26@gmail.com>:
> From experience with Delorme products, it's probably a case of the road
> in the database not physically connecting with it's other parts. I've
> seen where placing a start and stop 100 feet apart on the same road
> results in a 10 mile route around because the road has a break in it, in
> the database.
>
> It's not the GPS unit. It's the database.
Yep. Use the web-based reporting system to explain the problem, giving
long and lat of your house and the road discontinuity, and it'll be fixed
within the year.
Simon.
--
http://www.hearsay.demon.co.uk
| |
| Jeffrey Kaplan 2007-04-16, 4:33 am |
| It is alleged that Nick Danger claimed:
> I also encountered another problem where I got on a small dirt road that's
> about 1/10 of a mile long, and the map displayed it correctly, but the unit
> told me to stay on that road for 10 miles. When I made a turn at the end of
> the road, she said (in a somewhat irritated voice) "recalculating" and
> adapted to the route I was taking. I assume this is a transient software bug
> that probably will be just about impossible to reproduce.
It happened to me four times today, in Salem, MA. It's a maze of
twisty streets, all alike, and as I was driving through to pick up a
friend, and then again on the way out, it did just that.
> There's still another problem where I am on a semi-main road, heading toward
> a traffic light where I will make a left turn onto a very busy road. The
> unit seems to think it has found a shortcut by sending me to a parallel
> road, from which I'll have to make the left turn without benefit of a
> traffic light - which could leave me sitting there for the better part of an
> hour waiting for a break in the traffic. The savings in distance (if there
> is any savings at all) would be minuscule. The funny thing is that coming
> back in the other direction, that parallel road is very convenient -
> especially since it now involves a right turn instead of a left turn. But
> then she wants to go to the traffic light. I don't know whose fault that is.
> It would be helpful to be able to drill down and see why it makes the
> choices it does.
I got this, too, but on a different scale. Same trip as above, leaving
Salem, MA going to Quincy, my c330 routed me back to I95 to I93 and
through the billion dollar tunnel, my preferred routing. Going +back+,
it wanted to route me first towards I90 (presumably East, and then up
US Rt 1A) and when I ignored that, up Rt 1 from the other side of the
tunnel (why didn't it try to route me through the 1a tunnel at all?),
and when I ignored that, it tried to route me off of I93 to State rt 16
to I don't know where...
--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol
Tips for evil cult members: 9. If the spirit contacted during a seance
begins offering financial advice, you're dealing with a con artist, and
not a genuine medium.
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