Magellan GPS - Received map update for Magellan 3000T

Author

Received map update for Magellan 3000T

Shawn E. Hale

2007-11-05, 10:33 pm

Today I received the new map update for my 3000T and was surprised to see
that along with the map DVD, there was an AC power cord in the box. I guess
that might help explain the high cost... Anyway, I proceeded with the
upgrade but the unlock code wouldn't work. It said the code was not
recognized. The code comes printed on a paper in the box with the upgrade
disk and corresponds with the unit serial number. I tried manually typing
it in and cutting and pasting it from My Account on the Magellan web page
(the unlock code is recorded there when you order the map upgrade). Neither
way would work. I am thinking the problem is that the serial number begins
with the number 0 (zero) but the installation software drops the beginning
zero when it automatically detects the number. So on-screen, the software
is showing a serial number of 7xxxx instead of 07xxxx... And there is no
way that I know of to override the auto detection of the serial number. Of
course customer support was closed when I tried the install so I will have
to wait till the morning...

AgentOrange

2007-11-05, 10:33 pm

Shawn, don't feel singled out. Same exact thing happened to me. Same
exact upgrade issue with bad authorization code. I WAS able to get
thru to "tech support" but they seem clueless about the issue and keep
telling me it will be 48 hours before someone can respond. I even
tried Corp HQ and they blew me off too. I love my 3000T, just want
the new maps.

On Mon, 5 Nov 2007 20:43:14 -0500, "Shawn E. Hale"
< SEHaleNOSPAM1@Comcas
t.net> wrote:

>Today I received the new map update for my 3000T and was surprised to see
>that along with the map DVD, there was an AC power cord in the box. I guess
>that might help explain the high cost... Anyway, I proceeded with the
>upgrade but the unlock code wouldn't work. It said the code was not
>recognized. The code comes printed on a paper in the box with the upgrade
>disk and corresponds with the unit serial number. I tried manually typing
>it in and cutting and pasting it from My Account on the Magellan web page
>(the unlock code is recorded there when you order the map upgrade). Neither
>way would work. I am thinking the problem is that the serial number begins
>with the number 0 (zero) but the installation software drops the beginning
>zero when it automatically detects the number. So on-screen, the software
>is showing a serial number of 7xxxx instead of 07xxxx... And there is no
>way that I know of to override the auto detection of the serial number. Of
>course customer support was closed when I tried the install so I will have
>to wait till the morning...
>

Shawn E. Hale

2007-11-06, 10:33 am

Sure enough, I got through to technical support (10 minutes or so) and the
rep said that others were having the same problem. I got the same answer -
wait for 48 hours and call back and then they will either tell me the code
or will email it to me. And so it begins...

"AgentOrange" < vibsdjNOSPAM07@minds
pring.com> wrote in message
news:uepvi3h4j6cq3ej
gafhnc7tpgkse2h9rpp@
4ax.com...[color=darkred]
> Shawn, don't feel singled out. Same exact thing happened to me. Same
> exact upgrade issue with bad authorization code. I WAS able to get
> thru to "tech support" but they seem clueless about the issue and keep
> telling me it will be 48 hours before someone can respond. I even
> tried Corp HQ and they blew me off too. I love my 3000T, just want
> the new maps.
>
>
>
>
>
> On Mon, 5 Nov 2007 20:43:14 -0500, "Shawn E. Hale"
> < SEHaleNOSPAM1@Comcas
t.net> wrote:
>

Jerry Boyle

2007-11-06, 10:33 am

A couple of years ago I had the same problem with a Roadmate 700 update. The
solution was, after entering the unlock code, to hit the <Enter> key on my
keyboard rather than clicking the Next button on the screen.

You might also try using both all caps and, if that doesn't work, all lower
case for all letters in the unlock code.

I also had the mismatch involving the leading zero but it turned out that
this was a non-problem.

"Shawn E. Hale" < SEHaleNOSPAM1@Comcas
t.net> wrote in message
news:cpGdnRAKZcgJFK3
anZ2dnUVZ_qiinZ2d@co
mcast.com...
> Sure enough, I got through to technical support (10 minutes or so) and the
> rep said that others were having the same problem. I got the same
> answer - wait for 48 hours and call back and then they will either tell me
> the code or will email it to me. And so it begins...
>
>
> "AgentOrange" < vibsdjNOSPAM07@minds
pring.com> wrote in message
> news:uepvi3h4j6cq3ej
gafhnc7tpgkse2h9rpp@
4ax.com...
>
>

Shawn E. Hale

2007-11-06, 12:33 pm

I just tried it but the <Enter> option didn't work. They must have 'fixed'
that and the capitals option - regardless of whether I am holding down the
shift/CAPS Lock key, all entered letters show up in the box as capitals (I
held it down just in case when typing it in but that didn't help either).
Thanks for the advice.

"Jerry Boyle" <jerryboyle@att.net> wrote in message
news:j80Yi.499$if6.201@bgtnsc05-news.ops.worldnet.att.net...
>A couple of years ago I had the same problem with a Roadmate 700 update.
>The solution was, after entering the unlock code, to hit the <Enter> key on
>my keyboard rather than clicking the Next button on the screen.
>
> You might also try using both all caps and, if that doesn't work, all
> lower case for all letters in the unlock code.
>
> I also had the mismatch involving the leading zero but it turned out that
> this was a non-problem.
>
> "Shawn E. Hale" < SEHaleNOSPAM1@Comcas
t.net> wrote in message
> news:cpGdnRAKZcgJFK3
anZ2dnUVZ_qiinZ2d@co
mcast.com...
>

AgentOrange

2007-11-06, 10:33 pm

Hey Y'all, here is an update from today, Nov 6th.
Finally a Quality Assurance Engineer from Magellan called me on the
phone. I gave him my serial number without the "0" at the beginning,
he ran the algorhythm and gave me a new code and this one worked. Took
about 2.5 hours to update the 3000T.

There were several DVD's sent out with the wrong authorization codes.
They will be correcting the problem before the next batch goes out.

Consider yourself a beta tester.

His name is Frank Berdin and is a really nice guy and speaks English
(he's not in India).

Its just a matter of getting escalated to the correct level. Stay on
them and you'll get the same call in a day or so.

I like the bonus of getting the AC adapter with the DVD and the $20
discount.

Jon Davidson
jonNOSPAM07@vibratio
nsdjs.com

On Tue, 6 Nov 2007 11:46:36 -0500, "Shawn E. Hale"
< SEHaleNOSPAM1@Comcas
t.net> wrote:

>I just tried it but the <Enter> option didn't work. They must have 'fixed'
>that and the capitals option - regardless of whether I am holding down the
>shift/CAPS Lock key, all entered letters show up in the box as capitals (I
>held it down just in case when typing it in but that didn't help either).
>Thanks for the advice.
>
>
>"Jerry Boyle" <jerryboyle@att.net> wrote in message
>news:j80Yi.499$if6.201@bgtnsc05-news.ops.worldnet.att.net...
>

stevedgrossman@gmail.com

2007-11-08, 3:33 pm

I had the same thing on my 600T today... woman told me I would get a
new auth code in 2-3 hours.... let's see what happens.

All in all, I am VERY unsatisfied with Magellan. Their website is
clunky, and e commerce site is awful.

Bad experience!

stevedgrossman@gmail.com

2007-11-08, 10:33 pm

On Nov 8, 11:43 am, "stevedgross...@gmail.com"
<stevedgross...@gmail.com> wrote:
> I had the same thing on my 600T today... woman told me I would get a
> new auth code in 2-3 hours.... let's see what happens.
>
> All in all, I am VERY unsatisfied with Magellan. Their website is
> clunky, and e commerce site is awful.
>
> Bad experience!

3 hours later.... no update. Called tech support... NO RECORD OF MY
CALL!!!!!

Now I have to wait 12 hours for my update.

This is CRAP!

Shawn E. Hale

2007-11-08, 10:33 pm

I didn't want to post with no updates since my previous postings but I
called tech support back when they told me I would get my code in 24 hours.
Twice. Both times I got nothing. I even called Frank Berdine as provided
by another poster and left my home number. No call back. I called again
today and was told AGAIN by tech support that they would email me the code
in 24 hours. I told them that was not acceptable as I have paid for this
map update and been told repeatedly that I would get the correct code. The
tech put me on hold for a long while and then came back and told me he put
me on 'hyper-important' status. He said he talked to the engineers and his
supervisors and I would be receiving my code in 24-48 hours... I tried to
call the sales office and even though I called during their recorded
business hours, they said they were closed. This is really unacceptable.

There is another discussion about this going on at:

http://www.gpsreview.net/forums/vie...der=asc&start=0

< stevedgrossman@gmail
.com> wrote in message
news:1194562165.609091.318650@y27g2000pre.googlegroups.com...
> On Nov 8, 11:43 am, "stevedgross...@gmail.com"
> <stevedgross...@gmail.com> wrote:
>
> 3 hours later.... no update. Called tech support... NO RECORD OF MY
> CALL!!!!!
>
> Now I have to wait 12 hours for my update.
>
> This is CRAP!
>

Bill Handy

2007-11-10, 12:33 pm

On Thu, 8 Nov 2007 18:54:15 -0500, Shawn E. Hale wrote
(in article < i8mdnT6DFeCxPK7anZ2d
nUVZ_ramnZ2d@comcast
.com> ):

> I didn't want to post with no updates since my previous postings but I
> called tech support back when they told me I would get my code in 24 hours.
> Twice. Both times I got nothing. I even called Frank Berdine as provided
> by another poster and left my home number. No call back. I called again
> today and was told AGAIN by tech support that they would email me the code
> in 24 hours. I told them that was not acceptable as I have paid for this
> map update and been told repeatedly that I would get the correct code. The
> tech put me on hold for a long while and then came back and told me he put
> me on 'hyper-important' status. He said he talked to the engineers and his
> supervisors and I would be receiving my code in 24-48 hours... I tried to
> call the sales office and even though I called during their recorded
> business hours, they said they were closed. This is really unacceptable.
>
> There is another discussion about this going on at:
>
>
http://www.gpsreview.net/forums/vie...&postorder=asc&

> start=0
>
>
> < stevedgrossman@gmail
.com> wrote in message
> news:1194562165.609091.318650@y27g2000pre.googlegroups.com...
>
>

I had the same problem and eventually received the correct code. I was
surprised to see the the update is dated Q3 2006

Shawn E. Hale

2007-11-11, 4:33 am

Today I received my unlock code via email. It was a response to an email
support request I had submitted a day or two ago so maybe that is the way to
get the code (versus calling for support - earlier today I called again and
was told that it would take 2-3 days for the code to be generated for me).
So the new code worked and it took just over 3.5 hours to upgrade. But it
went fine and at first glance, it seems to include some fairly new POI's
near me. One thing I did notice was that the upgrade changed my PC
screensaver activation time from 15 minutes to 600 minutes but only during
the upgrade. After the upgrade, the screensaver was returned to my normal
15 minute setting.

"Shawn E. Hale" < SEHaleNOSPAM1@Comcas
t.net> wrote in message
news:fc6dnbmDwumjW7L
anZ2dnUVZ_sOrnZ2d@co
mcast.com...
> Today I received the new map update for my 3000T and was surprised to see
> that along with the map DVD, there was an AC power cord in the box. I
> guess that might help explain the high cost... Anyway, I proceeded with
> the upgrade but the unlock code wouldn't work. It said the code was not
> recognized. The code comes printed on a paper in the box with the upgrade
> disk and corresponds with the unit serial number. I tried manually typing
> it in and cutting and pasting it from My Account on the Magellan web page
> (the unlock code is recorded there when you order the map upgrade).
> Neither way would work. I am thinking the problem is that the serial
> number begins with the number 0 (zero) but the installation software drops
> the beginning zero when it automatically detects the number. So
> on-screen, the software is showing a serial number of 7xxxx instead of
> 07xxxx... And there is no way that I know of to override the auto
> detection of the serial number. Of course customer support was closed
> when I tried the install so I will have to wait till the morning...
>

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