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Magellan comes through on service
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| theslaz 2008-02-02, 10:34 am |
| Had a Roadmate 800 that crapped out and had it sent of for warranty work.
Tried many times to track down the unit to see what was being done. Never
could get through on their Technical Support line. Resorted to sending
emails.
Surprised by a phone call today from Magellan. Seems they were upset by the
fact that I could not get through on their Technical Support line. The
gentleman that I spoke to was very apologetic and consequently offered me a
brand new Maestro 4210 as compensation for my troubles. Of course I
accepted; and he indicated that I should be in possession of the new unit in
two weeks or so ( Canada)
I'm assuming of course that the Maestro 4210 is a better unit than the
Roadmate 800 that crapped out on me.
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| Greasy Rider 2008-02-02, 12:33 pm |
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"theslaz" <theslaz@gmail.com> wrote in message
news:Tb0pj.2437$cc3.2180@edtnps82...
> Had a Roadmate 800 that crapped out and had it sent of for warranty work.
Surprise I had a similar phone call. They offered a Maestro (no model
number) and wanted a credit card number. I refused and he said they would
ship me the new unit upon receipt of the old 760. I told him that if it
involved any further calls to India then no deal. He gave me his cell phone
number! I then called him. He wasn't bullshitting me. So unless something
changes between now and Monday I'll return the POS 760.
--
Regards,
Greasy Rider
35-51N , 78-39W
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| Ken Abrams 2008-02-02, 12:33 pm |
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"theslaz" <theslaz@gmail.com> wrote
> I'm assuming of course that the Maestro 4210 is a better unit than the
> Roadmate 800 that crapped out on me.
>
I think that is the only assumption you can reasonably make at the moment.
The reality may not, however, live up to the assumption.
Please let us know what you think AFTER it arrives.
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