| Author |
Orange's Voodoo Procedure
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| Anthony R. Gold 2005-11-24, 11:48 pm |
| I just received a replacement SIM and called Orange CS to have it
activated. After I gave them the card number I was told that I must place
the newly received SIM into my phone but then leave the phone switched off
for two full hours. And only after that wait should I switch on the phone
in order to receive SIM update text messages.
Has anyone any idea why Orange asks for a new SIM to first sit inside an
unpowered phone for two hours?
Tony
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| Chris Boyd 2005-11-24, 11:48 pm |
| Anthony R. Gold wrote:
> I just received a replacement SIM and called Orange CS to have it
> activated. After I gave them the card number I was told that I must
> place the newly received SIM into my phone but then leave the phone
> switched off for two full hours. And only after that wait should I
> switch on the phone in order to receive SIM update text messages.
>
> Has anyone any idea why Orange asks for a new SIM to first sit inside
> an unpowered phone for two hours?
>
> Tony
The activation takes between 0-2 hours to go through. If you switch the
handset on now, it'll search for network, fail, and just sit with all no
network all night, and no SIM updates will come through (until you power it
off&on in 2 hours..).
If you wait to switch it on for two hours, the SIM updates will come
straight through.
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Chris Boyd wrote:
> The activation takes between 0-2 hours to go through. If you switch the
> handset on now, it'll search for network, fail, and just sit with all no
> network all night, and no SIM updates will come through (until you power it
> off&on in 2 hours..).
And the account will sit on their computers with 'pending transactions'
which is a pain in the arse (to get them) to fix.
Tariq
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| not-for-mail@ahjg.co.uk declared for all the world to hear...
> I just received a replacement SIM and called Orange CS to have it
> activated. After I gave them the card number I was told that I must place
> the newly received SIM into my phone but then leave the phone switched off
> for two full hours. And only after that wait should I switch on the phone
> in order to receive SIM update text messages.
>
> Has anyone any idea why Orange asks for a new SIM to first sit inside an
> unpowered phone for two hours?
To allow the change of equipment to propagate across the various
systems. Very often it will work straight away but it's advisable to
wait a couple of minutes after putting the phone down to OCS that you
switch the phone on.
--
Regards
Jon
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| Anthony R. Gold 2005-11-25, 5:48 pm |
| On Fri, 25 Nov 2005 00:15:04 GMT, "Chris Boyd"
< chrisbboyd@gmREMOVEa
il.com> wrote:
> Anthony R. Gold wrote:
>
> The activation takes between 0-2 hours to go through. If you switch the
> handset on now, it'll search for network, fail, and just sit with all no
> network all night, and no SIM updates will come through (until you power it
> off&on in 2 hours..).
>
> If you wait to switch it on for two hours, the SIM updates will come
> straight through.
Thanks to you Chris and others for the answers. I do see why Orange ask
for a two hour pause before attempting to make a network connection, but I
did not understand why I was told that the new SIM must sit inside the
unpowered phone for all of those two hours. I asked and was explicitly
told that if I first waited out the two hours and then put the SIM into
the phone and switching it on, then the procedure would not work. I had
been wondering whether there was some temperature shock or condensation
issue on which they were focusing their instructions.
Tony
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| hairydog@despammed.com 2005-11-25, 5:49 pm |
| On Fri, 25 Nov 2005 09:52:07 +0000, "Anthony R. Gold"
<not-for-mail@ahjg.co.uk> wrote:
>I asked and was explicitly
>told that if I first waited out the two hours and then put the SIM into
>the phone and switching it on, then the procedure would not work.
The staff at OCS probably don't have any idea why, but they just
guess.
--
Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!
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| OldBill 2005-11-25, 5:49 pm |
| Anthony R. Gold wrote:
n order to receive SIM update text messages.
>
> Has anyone any idea why Orange asks for a new SIM to first sit inside an
> unpowered phone for two hours?
>
They have to get aquainted with each other before they will work nicely
together. :-)
Its basically bollocks. wait a while yes, but does sim have to be in
phone during wait, NO.
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| Ivor Jones 2005-11-26, 5:48 pm |
|
"Tariq" <xycom1@yahoo.com> wrote in message
news:1132899721.074716.111630@f14g2000cwb.googlegroups.com
> Chris Boyd wrote:
>
>
> And the account will sit on their computers with 'pending
> transactions' which is a pain in the arse (to get them)
> to fix.
But none of this explains why they ask you to actually put the SIM into
the phone and *then* leave it switched off for 2 hours. Why not wait the 2
hours, put the SIM in and switch on..?
Ivor
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| Knowlege is powder 2005-11-26, 5:48 pm |
| >> And the account will sit on their computers with 'pending
>
> But none of this explains why they ask you to actually put the SIM into
> the phone and *then* leave it switched off for 2 hours. Why not wait the 2
> hours, put the SIM in and switch on..?
They are probably trying to get you to put the sim in before you forget and
lose it.
You know what they are like they don't like the wrong sim in the wrong phone
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| ivor@despammed.invalid declared for all the world to hear...
>
>
> "Tariq" <xycom1@yahoo.com> wrote in message
> news:1132899721.074716.111630@f14g2000cwb.googlegroups.com
>
> But none of this explains why they ask you to actually put the SIM into
> the phone and *then* leave it switched off for 2 hours. Why not wait the 2
> hours, put the SIM in and switch on..?
It's quite simple really - that bit is bollocks. SIM in the phone or not
in the phone, makes no difference. As long as it's not in the phone
*and* switched on you're OK.
--
Regards
Jon
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| Ivor Jones 2005-11-27, 5:48 pm |
|
"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG. 1df30f353b0b99e8989d
0a@text.usenet.plus.net
> ivor@despammed.invalid declared for all the world to
> hear...
[snip]
>
> It's quite simple really - that bit is bollocks. SIM in
> the phone or not in the phone, makes no difference. As
> long as it's not in the phone *and* switched on you're OK.
That's what I thought, but the OP said that's what they told him to do, so
it does seem strange..!
Ivor
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| Anthony R. Gold 2005-11-27, 5:48 pm |
| On Sun, 27 Nov 2005 18:42:51 -0000, "Ivor Jones" <ivor@despammed.invalid>
wrote:
> "Jon" <spam@jonparker.plus.com> wrote in message
> news:MPG. 1df30f353b0b99e8989d
0a@text.usenet.plus.net
>
>
> That's what I thought, but the OP said that's what they told him to do, so
> it does seem strange..!
The OP also thought it was bollocks, which is why he chose that particular
wording for the subject of the thread. Whether it's really all that
strange to be told bollocks by Orange CS can be left for another thread :-)
Tony
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| OldBill 2005-11-28, 5:49 pm |
| The new sim doesn't even have to go in the phone they sent you.
I activated all mine in the current phones we are using.
The activation people don't appear to know that you got the new sim as
part of an upgrade.
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| Anthony R. Gold 2005-11-28, 5:49 pm |
| On Mon, 28 Nov 2005 18:17:50 +0000, OldBill <someone@nowhere.com> wrote:
> The new sim doesn't even have to go in the phone they sent you.
Thanks, but no one sent me any phone; Orange just sent me a replacement SIM.
Tony
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| OldBill 2005-11-28, 5:49 pm |
| Anthony R. Gold wrote:
> On Mon, 28 Nov 2005 18:17:50 +0000, OldBill <someone@nowhere.com> wrote:
>
>
> Thanks, but no one sent me any phone; Orange just sent me a replacement SIM.
>
> Tony
Ok, I thought you were talking about the new sim we got with the OVP
Virgin upgrade. They didn't know why I had been sent it, I had to tell
them it was an upgrade, they said it had to go into new, switched off
for 2 hours, phone. It doesn't, it can seems it can go into any phone
that will talk to Orange.
Poorly trained and poorly paid CS, what can we expect..
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| WigWag 2005-11-28, 5:49 pm |
| On Mon, 28 Nov 2005 18:17:50 +0000, OldBill <someone@nowhere.com>
wrote:
>The activation people don't appear to know that you got the new sim as
>part of an upgrade.
It doesn't matter as the network is looking for the SIM, not the
handset.
If they really want to, OCS can (and have in my case) tell you the
IMEI of every handset that you have used with a specific SIM to
connect to their network.
Wiggy.
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