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Cellular forums Home > Archive > Cell Phones in Great Britain > July 2005 > Virgin Mobile Website
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Virgin Mobile Website
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| Dave Gill 2005-07-27, 5:48 pm |
| The VM website's been offline for around 24 hours now, with a message
saying "we're upgrading our systems".
Well, it's about time...
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~~~~~~~~~~~~~~~ Be Alert, Your Country Needs More Lerts! ~~~~~~~~~~~~~~~
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| Dave Gill 2005-07-27, 5:49 pm |
| Henry < dotdotuk@nospamhotma
il.com> wrote:
> Site is back but I cant log on.
>
> The page asks for your password but I am sure it used to ask for your
> passcode.
The "forgotton password" bit is working properly, so they can email the
password for the account to your registered email address. And yes, it
is now a password, not a passcode, that they're expecting.
Rest of the website seems as crap and flakey as ever... :-/
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| Graham J 2005-07-27, 11:48 pm |
| > The page asks for your password but I am sure it used to ask for your
> passcode.
Indeed it did. I never really understood why they felt a passcode was a
good idea rather than just using bog standard passwords but it was better
than using the same password online and over the phone. It really doesn't
do anything for security. One shouldn't ever need to tell anyone an online
password. Indeed ideally it shouldn't be available in an unencrypted form
anyway.
> I have different passwords and codes but neither work anyway!
Based on a very limited sample of two accounts, it seems they have folded
the passwords on their system into upper case. Unfortunately they aren't
doing the same with the passwords you enter to login. So I typed in the
passwords I specified online many moons ago (which were in lower case) and
couldn't get in.
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| Dave Gill 2005-07-27, 11:48 pm |
| Graham J <obucket@despammed.com> wrote:
> Based on a very limited sample of two accounts, it seems they have folded
> the passwords on their system into upper case. Unfortunately they aren't
> doing the same with the passwords you enter to login. So I typed in the
> passwords I specified online many moons ago (which were in lower case) and
> couldn't get in.
I requested an email reminder of my password, which came back as all
upper case. When I used it for the website login I used lower case,
which worked...
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The From address is a spam-trap, so all replies to the newsgroup please.
~~~~~~~~~~~~~~~ Be Alert, Your Country Needs More Lerts! ~~~~~~~~~~~~~~~
| |
| {{{{{Welcome}}}}} 2005-07-28, 2:48 am |
| Thus spaketh Henry:
> "Dave Gill" <spam-egg-chips-n-spam@spamsoff.co.uk> wrote in message
> news:1h0di9n.1p716od3l9tteN%spam-egg-chips-n-spam@spamsoff.co.uk...
>
>
> Site is back but I cant log on.
>
> The page asks for your password but I am sure it used to ask for your
> passcode.
>
> I have different passwords and codes but neither work anyway!
>
> Earlier this week I had to call them because my bill ( normally about
> £5 to £10 per month ) was showing over £100!! They said they had a
> fault!
I too contacted Virgin as they were showing my account online as been a lot
lot higher than it should, they too said it was a fault.
--
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For Free £10 credit when you get referred to TalkTalk or £5 when referred to
easyMobile contact me via above site.
| |
| Rufus Stone 2005-07-28, 5:48 am |
| On Thu, 28 Jul 2005 06:33:23 +0100, "{{{{{Welcome}}}}}"
< bhx___spam@trapped__
_hotmail.co.uk> wrote:
>I too contacted Virgin as they were showing my account online as been a lot
>lot higher than it should, they too said it was a fault.
It frequently does this. Also, they have now increased the paper
billing period from one to three months. It's pants.
R.
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"Rufus Stone" <me7@privacy.net> wrote in message
news:ustge1p3eq5u5bq
aiaf57tihi0b38qcbhl@
news.individual.de...
> On Thu, 28 Jul 2005 06:33:23 +0100, "{{{{{Welcome}}}}}"
> < bhx___spam@trapped__
_hotmail.co.uk> wrote:
>
>
> It frequently does this. Also, they have now increased the paper
> billing period from one to three months. It's pants.
>
> R.
>
Still over a hundred quid.
Rang them tonight but their system is down - they will ring me back.
My concerns are firstly that they will actually take £100 from my DD!
Secondly, as I have an automatic credit limit of £100 I am over that so
might I find my phone switched off?
Pity really because I have had no problems at all with them over the past
couple of years so I hope they can sort this out quickly.
--
~~~~~~~~~~
All the best,
Henry
~~~~~~~~~~
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| "Henry" < dotdotuk@nospamhotma
il.com> wrote in message
news:42e933bc$0$9152
0$ed2e19e4@ptn-nntp-reader04.plus.net...
>
> "Rufus Stone" <me7@privacy.net> wrote in message
> news:ustge1p3eq5u5bq
aiaf57tihi0b38qcbhl@
news.individual.de...
>
> Still over a hundred quid.
>
> Rang them tonight but their system is down - they will ring me back.
>
> My concerns are firstly that they will actually take £100 from my DD!
>
> Secondly, as I have an automatic credit limit of £100 I am over that so
> might I find my phone switched off?
No, its just the 'My account' section of their website that is broken. Their
own internal billing systems are always correct so you shouldn't worry.
When I phoned them about this (my balance on their website was over £300!)
they looked up my account on their systems and confirmed the correct amount
(it was about 8 quid)
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| mobileshoporg@despammed.com 2005-07-28, 11:48 pm |
| On Wed, 27 Jul 2005 19:35:54 +0100,
spam-egg-chips-n-spam@spamsoff.co.uk (Dave Gill) wrote:
>The VM website's been offline for around 24 hours now, with a message
>saying "we're upgrading our systems".
>
>Well, it's about time...
We have three web servers, and when we upgrade a site, we generally
build the new one in a directory and rename it into action in a matter
of seconds, but if a big underlying technical change is needed, we use
one of the other servers and switch the DNS at launch time.
Is this too difficult for Virgin to emulate?
--
Visit the Hairydog Guide to Mobile Phones
http://www.hairydog.co.uk/cell1.html - maintainers of
http://www.mobileshop.org - the on-line mobile phone guide
sponsored by http://www.mobileshop.com - the online store
| |
| Reality Surgeon 2005-07-28, 11:48 pm |
| "Rufus Stone" <me7@privacy.net> wrote in message
news:ustge1p3eq5u5bq
aiaf57tihi0b38qcbhl@
news.individual.de...
> On Thu, 28 Jul 2005 06:33:23 +0100, "{{{{{Welcome}}}}}"
> < bhx___spam@trapped__
_hotmail.co.uk> wrote:
>
lot[color=darkred]
>
> It frequently does this. Also, they have now increased the paper
> billing period from one to three months. It's pants.
This is to save trees, admin & postage costs. You can still view your
last bill online. You can still ring in & get your current balance. You can
still get a text message warning you when you are @ 75% and 90%
of your credit limit, and you can still ring in & increase your credit
limit.
So why is it pants?
RS
| |
| Reality Surgeon 2005-07-28, 11:48 pm |
| "Henry" < dotdotuk@nospamhotma
il.com> wrote in message
news:42e933bc$0$9152
0$ed2e19e4@ptn-nntp-reader04.plus.net...
> Rang them tonight but their system is down - they will ring me back.
How many other mobile operators would do that?
> My concerns are firstly that they will actually take £100 from my DD!
> Secondly, as I have an automatic credit limit of £100 I am over that so
> might I find my phone switched off?
Your credit limit per account should be £200. You would not be switched off
without getting a warning SMS or call, or letter first. You would be
switched
off if you did not respond to any of these.
> Pity really because I have had no problems at all with them over the past
> couple of years so I hope they can sort this out quickly.
It's in hand.
RS.
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| Rufus Stone 2005-07-29, 5:48 am |
| Reply-To: rufus@despammed.com
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
X-Trace: individual.net uAKDVU4Y+FbwU7okWpcq
Xwx6DWtJpU0e19bY7vGN
/GEKUcZVF7
X-Newsreader: Forte Agent 2.0/32.652
Xref: number1.nntp.dca.giganews.com uk.telecom.mobile:599780
On Fri, 29 Jul 2005 00:35:40 +0100, "Reality Surgeon" <none@none.com>
wrote:
>This is to save trees, admin & postage costs. You can still view your
>last bill online. You can still ring in & get your current balance. You can
>still get a text message warning you when you are @ 75% and 90%
>of your credit limit, and you can still ring in & increase your credit
>limit.
>
>So why is it pants?
We live in an IT age. I administer 90% of my bills on-line and save
plenty of trees, thank you.
As has already been pointed out, the accuracy of the Virgin account
section to show you a correct balance is hit and miss. I suffer the
same problems as the original poster. Sometimes I have one balance and
another day, without any calls, I have another which is vastly
different, sometimes double!
I am not interested in text messages. You cannot ring and get your
balance when you are on a monthly account. That option is not
available on the menu system.
I have two phones with Virgin. One of the accounts is completely
unable to show recent calls whereas the other does. I have been
working with Virgin CS for months to try and get this to work but they
admit they are unable to get it to work.
If the web site worked correctly I would have no need of a paper bill
at all.
As I said 'pants'.
R.
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| On Thu, 28 Jul 2005 07:15:02 +0100, Rufus Stone <me7@privacy.net>
wrote:
> Also, they have now increased the paper
>billing period from one to three months. It's pants.
Virgin wrote to me and advised that my billing has moved to quarterly,
but my wife (who spends more with Virgin) has not had a letter.
Is everyone moving to quarterly billing? Is this being done in stages,
or are some peple being left on monthly billing?
--
Cheers,
Jason.
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing on Usenet and in e-mail?
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