| Author |
Email for Orange Complaints
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| Andy M 2005-09-29, 5:48 pm |
| Hi,
Ive just asked orange for a quote to upgrade to a SE P910i and they have
quoted my a ridiculous £199.99.
Despite speaking to their upgrade dept and disconnections they wouldnt budge
on the price.
Ive been with them now for 9 years and havent upgraded in the last 18mnths
with an average spend of £35/mnth.
Does anyone know the email address of the best people at Orange to complain
to about this ?
I seem to remember a long time ago on this forum messages about an
'Exexcutive Office' at orange that people got good results from. Does this
still exist or is there another suitable dept i can complain to ?
Regards,
Andy.
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| philcud 2005-09-29, 5:48 pm |
| chief executives office is what you need, get the head office number
and they'll transfer you from there.
| |
| CheggersPop 2005-09-29, 5:48 pm |
| > Hi,
>
> Ive just asked orange for a quote to upgrade to a SE P910i and they have
> quoted my a ridiculous £199.99.
> Despite speaking to their upgrade dept and disconnections they wouldnt
> budge
> on the price.
> Ive been with them now for 9 years and havent upgraded in the last 18mnths
> with an average spend of £35/mnth.
>
> Does anyone know the email address of the best people at Orange to
> complain
> to about this ?
> I seem to remember a long time ago on this forum messages about an
> 'Exexcutive Office' at orange that people got good results from. Does
> this
> still exist or is there another suitable dept i can complain to ?
>
> Regards,
>
> Andy.
>
I found this with a Google group search -
Orange Executive Office
executive.office@orange.co.uk
50 George Street
LONDON
W1U 7DZ
020 7984 1886
| |
| simonclark123@hotmail.com 2005-09-29, 5:48 pm |
| Orange have completely changed how they deal with upgrades.
It is now based on your spend over the last 12 months and not the call
plan you are on.
I've just been forced to take out a new contract, port my old number to
Virgin, then back into the new Orange contract, to avoid a =A3179.99
charge for an SPV M500.
Regards
Simon Clark
Business Telecoms
| |
| CheggersPop 2005-09-29, 5:48 pm |
| Orange have completely changed how they deal with upgrades.
It is now based on your spend over the last 12 months and not the call
plan you are on.
I've just been forced to take out a new contract, port my old number to
Virgin, then back into the new Orange contract, to avoid a £179.99
charge for an SPV M500.
----
The 'spend over the last 12 months' is the same nonsense that Vodafone came
out with when I went to upgrade. I asked for my PAC, told them I was going
to move to Orange and they then became very helpful and gave me the phone
(6680) and a months tariff (£30) for nowt!
(".)
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| Justin Johnson \(Freedom2Support\) 2005-09-29, 5:48 pm |
| < simonclark123@hotmai
l.com> wrote in message
news:1128004054.158553.115520@g47g2000cwa.googlegroups.com...
Orange have completely changed how they deal with upgrades.
It is now based on your spend over the last 12 months and not the call
plan you are on.
This maybe the case via the phone, but isn't online. I know someone who is
on a £15 per month contract and has bills around £100 per month and they get
high prices for everything if they try to upgrade online
Someone else has a £30 per month contract and they can get pretty much
anything free despite the fact they don't spend anything on top.
| |
|
|
"Justin Johnson (Freedom2Support)" < usenet@freedom2suppo
rt.net> wrote in
message news:dhh5lc$vaa$1@ne
ws.freedom2surf.net...
> < simonclark123@hotmai
l.com> wrote in message
> news:1128004054.158553.115520@g47g2000cwa.googlegroups.com...
> Orange have completely changed how they deal with upgrades.
>
> It is now based on your spend over the last 12 months and not the call
> plan you are on.
>
> This maybe the case via the phone, but isn't online. I know someone who is
> on a £15 per month contract and has bills around £100 per month and they
> get high prices for everything if they try to upgrade online
>
> Someone else has a £30 per month contract and they can get pretty much
> anything free despite the fact they don't spend anything on top.
There a system in place that tells them mucho stuff about you when you call
in (it even analyzes your speech pattern and the type of language you use)
which tell them if your worth keeping as a customer. 1984 is here
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