Cell Phones in Great Britain - o2 and GPRS charges

Author

o2 and GPRS charges

Chris Johns

2006-11-29, 7:33 am

Hiya

I'm on an (shop) o2 contract (I think its called O2 100 or something like
that, as is gives 100 free mins/texts a month).

For the past few months, I've had a feeling their GPRS charges have been
rather high for my usage, so around last month, I reset the "call
counters" on my phone (which includes the data tranferred counters).

I then decides to make very minimal use of mobile internet. The result is
I've got 13 quids of internet usage, for what my phone claims is 800k in/
600k out of data. (Mobile itnernet here is o2 active, I've not (since I
reset the counters, used it for surfing with the laptop, for example).

So not much under 10 quid a megabyte?! (probably more, as I reset the
counters before the last charging period).

Is this even vaguely right? I've got a 3G phone, so it's probably using 3G
rather than GPRS most of the time (I get 3G coverage here), should
that make a difference.

Assuming it's not, who should I complain to to get it sorted out? I think
the same happened on the last bill, but I dont have anything to 'prove'
this :(.

Cheers

Chris
--
Chris Johns

DMac

2006-11-29, 7:33 am

> I then decides to make very minimal use of mobile internet. The result is
> I've got 13 quids of internet usage, for what my phone claims is 800k in/
> 600k out of data.

welcome to rip-off Britain

Chris Johns

2006-11-29, 7:33 am

On Wed, 29 Nov 2006, DMac wrote:

[color=darkred]
> welcome to rip-off Britain

Well, their advertised rate id 3 quid a megabyte, which is what I would
call "rip off britain", there's a difference between "rip off" prices and
actually charging more than the advertised prices.

2 quid for a coffee in a motorway services is a rip off, but then being
charged a tenner for it...
--
Chris Johns

Gerry $The MOTH$

2006-11-29, 7:33 am

Call them up and complain saying you never used that amount and they will go
half price with you automatically, cos they haven't a friggin clue how to
charge for gprs.

O2 Customer Care (typed with a snigger)
0800 005 005

--
Gerry (The MOTH)

"Chris Johns" <cmj@eh.org.invalid> wrote in message
news:Pine.LNX.4.64.0611291245380.22518@avalonia.local...
> On Wed, 29 Nov 2006, DMac wrote:
>
>
>
> Well, their advertised rate id 3 quid a megabyte, which is what I would
> call "rip off britain", there's a difference between "rip off" prices and
> actually charging more than the advertised prices.
>
> 2 quid for a coffee in a motorway services is a rip off, but then being
> charged a tenner for it...
> --
> Chris Johns

History

2006-11-29, 10:33 am

Free number for 02 customer care?

> Call them up and complain saying you never used that amount and they will
> go half price with you automatically, cos they haven't a friggin clue how
> to charge for gprs.
>
> O2 Customer Care (typed with a snigger)
> 0800 005 005
>
> --
> Gerry (The MOTH)
>
> "Chris Johns" <cmj@eh.org.invalid> wrote in message
> news:Pine.LNX.4.64.0611291245380.22518@avalonia.local...
>
>

Gerry $The MOTH$

2006-11-29, 12:33 pm

0800 005005 - Customer Care (equiv to 0870 2410202)
0800 0890114 - Customer services & Accounts
0800 0321402 - Contract Customer Services
01349 885040 - Online Member Services; If busy try 01349 887193/4/5 or 0870
6003009
0113 3886159 - Online Complaints

www.saynoto0870.co.uk is your best friend.

--
Gerry (The MOTH)
"History" < yesindeedtomeplease@
ohyes.com> wrote in message
news:bthbh.129$Os5.7@newsfe4-gui.ntli.net...
> Free number for 02 customer care?
>
>
>

2006-11-30, 10:33 pm

"Gerry (The MOTH)" <Gerry (TheMOTH)> wrote in message
news:456d8189$1_1@gl
kas0286.greenlnk.net...
> Call them up and complain saying you never used that amount and they will
> go half price with you automatically, cos they haven't a friggin clue how
> to charge for gprs.
>

Clearly, that would appear to be the case, I still can't work out why in
each billing period, I have periods where my GPRS usage is listed as
included within my tariff, then there will be a day or two when it's
charged, then I'll get a patch of inclusive downloads, then I'll be charged
for a few, then I'll get some included, and so on...

Si.

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