Cell Phones in Great Britain - Orange: anyone else been charged for data downloads you've not made?

Author

Orange: anyone else been charged for data downloads you've not made?

Cast-it Admin

2006-03-30, 5:48 pm

When my February bill came in I was alarmed to discover I have been charged
just over £80 for data calls I know I haven't made.

I only ever use my phone as a 'modem' when I'm away on holiday - as years of
use of my Orange account will witness, yet during a 12 day stint in February
and mainly in the middle of the night when my phone would probably be
switched off, I am down as having downloaded data -that in Orange-speak
means connected to the internet.

No one can explain this, even the tech support guy appreciates that it is
highly unlikely as I am at home (where I have a broadband internet
connection), and that I have never ever made calls after midnight, but
still, the records show I've used this 'ghost' data.

Am I victim of a scam?
Are Orange employees somehow passing their use onto unsuspecting customers?
Has someone found a way to hack th e Orange system?

I would appreciate it if anyone has any sure-fire ideas because this worries
me - and it could happen again....and you should be worried, coz it could be
you next month!

Ron

Michael Roberts

2006-03-30, 5:49 pm

"Cast-it Admin" <cast-it@ntlworld.com> wrote in message
news:f_RWf.29158$5B4.6352@newsfe6-gui.ntli.net...
> When my February bill came in I was alarmed to discover I have been
charged
> just over £80 for data calls I know I haven't made.
>
> I only ever use my phone as a 'modem' when I'm away on holiday - as years
of
> use of my Orange account will witness, yet during a 12 day stint in
February
> and mainly in the middle of the night when my phone would probably be
> switched off, I am down as having downloaded data -that in Orange-speak
> means connected to the internet.
>
> No one can explain this, even the tech support guy appreciates that it is
> highly unlikely as I am at home (where I have a broadband internet
> connection), and that I have never ever made calls after midnight, but
> still, the records show I've used this 'ghost' data.
>
> Am I victim of a scam?
> Are Orange employees somehow passing their use onto unsuspecting
customers?
> Has someone found a way to hack th e Orange system?
>
> I would appreciate it if anyone has any sure-fire ideas because this
worries
> me - and it could happen again....and you should be worried, coz it could
be
> you next month!
>
> Ron
>
> well, I've been hit by huge data transfer charges whilst abroad. I
collected emails only once or twice a day and expected just a few Megabytes
, not 30. Orange told me the only way to check is to monitor the data
transfer volume on my mobile but as I did not monitor this, I'm stuck with
the bill. In any event, i bet if i told Orange that I did not agree with
their bill, they would hardly accept what my telephone tells me. There is no
extra info. for data charges, no dates, no nothing - just a total data
volume for the billing period.
Michael Roberts

4256745q6

2006-03-30, 5:49 pm

>I would appreciate it if anyone has any sure-fire ideas because this worries
>me - and it could happen again....and you should be worried, coz it could be
>you next month!

I had a S750 with the software problem - the last time i got it to
connect to the net when i tried was late last summer - yet often my
bill showed data - although i had a 50 meg allowance so there was no
added bill.

I really dont envy you trying to speak to customer services - as most
of them dont have a clue.

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