Cell Phones in Great Britain - Re: 3 slowly killing their only UK call centre

Author

Re: 3 slowly killing their only UK call centre

Charlie Mitchell

2007-01-25, 4:33 am

Jason wrote:
> "Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
> news:4bOdnTqbOpU0aSr
YRVnyiAA@pipex.net...
>
> They don't force anyone to join. Why should you always need to call them
> anyway?
> Since 1996 I have only ever phoned a mobile company once to change some
> details.
> It's only people moaning trying to get reductions or after free upgrades
> that seem to call.
> List all the times and reasons you have phoned your mobile company.
>
>

I wont be joining, any company too greedy to want UK money yet
refuse to put anything back in the economy I try my hardest
not to deal with them. Sky TV is going at the end of February
after the nightmare I had with them over Christmas.

Reasons to phone mobile phone company? OK, last few weeks
alone good enough?

Ordered Blackberry 27th December, great, came on 28th, decided
29th didn't want it so called them, we'll collect on Tuesday,
no one turned up had to ring them, we'll collect on Thursday,
no one turned up had to ring them AGAIN, they finally
collected on the 9th January after 2 more phone calls to them
asking if I could just leave it at a store, no, that would be
too easy, 23rd January comes, along with a mobile bill which
has £33.95 for the handset and full line rental from 27th
December to 31st January on it. HAVE TO RING THEM AGAIN!
Spoke to some clueless bint in Cardiff, she didn't seem to be
able to understand that the extra number on my account was a
new connection, she kept saying she'd "Take it out of
commitment" so I could upgrade again if I wanted.

HAD TO PHONE THEM AGAIN BECAUSE CLUELESS OPERATOR HAD NO IDEA
WHAT TO DO!!

There you go, and that's just since the 27th December, I
wasn't moaning to get free anything, I simply wanted to return
something I didn't want. It's finally sorted out now btw! :)

Gerry \(The MOTH\)

2007-01-25, 4:33 am

"Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
news:Gr6dnedu94xG5yX
YRVnytAA@pipex.net...
> Jason wrote:
>
> I wont be joining, any company too greedy to want UK money yet refuse to
> put anything back in the economy I try my hardest not to deal with them.
> Sky TV is going at the end of February after the nightmare I had with them
> over Christmas.
>
> Reasons to phone mobile phone company? OK, last few weeks alone good
> enough?
>
> Ordered Blackberry 27th December, great, came on 28th, decided 29th didn't
> want it so called them, we'll collect on Tuesday, no one turned up had to
> ring them, we'll collect on Thursday, no one turned up had to ring them
> AGAIN, they finally collected on the 9th January after 2 more phone calls
> to them asking if I could just leave it at a store, no, that would be too
> easy, 23rd January comes, along with a mobile bill which has £33.95 for
> the handset and full line rental from 27th December to 31st January on it.
> HAVE TO RING THEM AGAIN! Spoke to some clueless bint in Cardiff, she
> didn't seem to be able to understand that the extra number on my account
> was a new connection, she kept saying she'd "Take it out of commitment"
> so I could upgrade again if I wanted.
>
> HAD TO PHONE THEM AGAIN BECAUSE CLUELESS OPERATOR HAD NO IDEA WHAT TO DO!!
>
> There you go, and that's just since the 27th December, I wasn't moaning to
> get free anything, I simply wanted to return something I didn't want.
> It's finally sorted out now btw! :)

Its all down to the call centers not being staffed by technically minded
people. They are not trained up that much and are only given a list of
possible asnwers to questions, anything above & beyond and its either I'll
try and transfer you to another dept (and then cut you off) or just that's
it like it or lump it.
Called Sky last night cos I couldn't get SkyAnytime on my laptop to download
anything, got the answer sheet dictated to me then told well if that doesn't
work your laptops incompatible with the SkyAnytime software. Have you heard
such sh!te! Tried to ask if maybe it was my firewall or security features
stopping the peer-to-peer software not working, they didn't have a friggin
clue what I was talking about and they didn't know who else at sky could
help me.
I find sometimes its helpful with companies like this to put the phone down
and call back again to see if you get a call centre worker who maybe has a
clue about what there employed to help people with. Sometimes I actually ask
their names so the next time I need to call I can ask to be transfered to
them.

--
Gerry (The MOTH)

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