Cell Phones in Great Britain - Had a strange experience with Orange

Author

Had a strange experience with Orange

mike bishop

2007-04-22, 3:33 pm

I bought an Orange pay-as-you-go phone. The sim card of this new phone was
assigned the phone number and balance of my previous sim card.

I decided to set up a PIN code on this new sim card. I went to the
relevant screen and entered the PIN code of my previous SIM card. This
didn't work. Two tries left. Tried it again, just to be sure. Didn't
work. One try left.

So I rang Orange, and they told me to try it again, even though I knew it'd
block it. I presumed they knew what they were talking about, so I tried it
again, and it blocked. An "enter PUK code" screen appeared. They gave me
an unblocking code, which worked, but then a screen came up asking for a
new PIN code. I presumed that all was well and I entered my PIN code of
choice, but then the phone reported that there were nine tries left. The
Orange operator told me to enter it again, and it said eight tries. They
told me to enter a different number, and it just kept counting down.

Then suddenly the "enter PUK code" screen disappeared. The Orange
spokesperson told me I'd have to buy a new SIM card. Luckily, I had a
spare one, and the person was able to transfer my phone number and balance
onto this spare SIM card.

The problem still remains though: I can't set a PIN code on this SIM. Any
idea how?

Also, surely Orange should have been able to help me here? Can anyone make
sense of this (just in case it happens again)?

Thanks for reading

Sam

2007-04-22, 10:33 pm

On Sun, 22 Apr 2007 20:14:48 +0100, mike bishop <mb996@yahoo.co.uk>
wrote:

>I bought an Orange pay-as-you-go phone. The sim card of this new phone was
>assigned the phone number and balance of my previous sim card.
>
>I decided to set up a PIN code on this new sim card. I went to the
>relevant screen and entered the PIN code of my previous SIM card. This
>didn't work. Two tries left. Tried it again, just to be sure. Didn't
>work. One try left.

Changing your SIM card would mean the PIN would of been Orange's
default PIN of 1111 and not your old PIN IIRC.

Sam.

Jon

2007-04-23, 3:33 pm

mb996@yahoo.co.uk declared for all the world to hear...
> I bought an Orange pay-as-you-go phone. The sim card of this new phone was
> assigned the phone number and balance of my previous sim card.
>
> I decided to set up a PIN code on this new sim card. I went to the
> relevant screen and entered the PIN code of my previous SIM card. This
> didn't work. Two tries left. Tried it again, just to be sure. Didn't
> work. One try left.

1111. It's in your guide book somewhere.

> So I rang Orange, and they told me to try it again, even though I knew it'd
> block it. I presumed they knew what they were talking about, so I tried it
> again, and it blocked. An "enter PUK code" screen appeared. They gave me
> an unblocking code, which worked, but then a screen came up asking for a
> new PIN code. I presumed that all was well and I entered my PIN code of
> choice, but then the phone reported that there were nine tries left. The
> Orange operator told me to enter it again, and it said eight tries. They
> told me to enter a different number, and it just kept counting down.

The PUK was wrong in that case.

> Then suddenly the "enter PUK code" screen disappeared. The Orange
> spokesperson told me I'd have to buy a new SIM card. Luckily, I had a
> spare one, and the person was able to transfer my phone number and balance
> onto this spare SIM card.
>
> The problem still remains though: I can't set a PIN code on this SIM. Any
> idea how?

The SIM you refer to in the previous paragraph is now totally dead, it
cannot be revived. The default Orange SIM PIN is 1111.

> Also, surely Orange should have been able to help me here? Can anyone make
> sense of this (just in case it happens again)?

Somehow you were given the wrong PUK.
--
Regards
Jon

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